Contact カエルフェスティバル

This is where you get in touch with the people behind カエルフェスティバル. We keep the process simple on purpose: a single address for everything to do with our ゲームとガジェットのレビューブログ coverage, and a few notes below on how to make a message easy to reply to.

Getting in touch

[email protected]

Write there and a human opens it. We never built a helpdesk system and have no plans to, because the volume does not need one.

Corrections and complaints

Complaints about accuracy get priority over everything else in the inbox. Be specific rather than gentle. The rules we follow when fixing something are in the editorial policy.

What to include

The more specific your message, the faster the answer.

• Open with the ask. A single line on what you want, before any history.
• Link the page if the message concerns something we published, and quote the line that prompted it.
• For anything broken, name the browser and the device, and attach a screenshot where one exists.

Commercial enquiries

Same inbox, and the word partnership in the subject helps it get found. Read what the editorial policy says about paid links before writing, because the answer is usually already there.

Beyond what we can do

Three things come up often and the answer is always no. We do not intervene with other companies on your behalf, we do not give advice for one specific situation, and we do not help with accounts we have nothing to do with. The legal notice says why.

How long a reply takes

Two or three working days is normal. If a week passes with nothing, assume the message went astray and send it again rather than assuming we ignored you.